Before allocation
The team can usually review changes before a tree is assigned to the family.
Refund & Replacement
Refunds and replacements, explained in plain terms.
TreeOwn handles these requests according to the real stage of the ownership journey, the work already done, and the reason you are asking for a change.
Before you request a change
Timing and service stage decide what is possible.
Before harvest handling
If the season has not moved far, the support path is usually more flexible.
After work has begun
Requests are reviewed against the orchard work already completed and the delivery stage.
What to include
Give the team the context they need to answer properly.
Keep the request short and specific. The more accurate the details, the faster the team can tell you whether a refund, replacement, or another solution fits the case.
Helpful details
- Your name and contact number
- The tree, order, or page involved
- Why you need a change
- Whether you want a call back or written reply
Need a decision?
Contact the team before the season moves further.
A short conversation is the fastest way to see whether a refund or replacement request still fits the current stage.